PRIVACY FAQ

We collect information needed to operate UpDash, such as your name, contact details, account information, delivery address, orders, Wallet activity, support messages, and basic device and security information. We do not collect information merely because it may be useful in the future.

We use it to create and protect your account, process and deliver orders, provide support, manage Wallet Credits and refunds, prevent fraud, maintain the Platform, and comply with legal obligations.

The Merchant receives the details needed to accept and prepare your order. The Driver receives the details needed to collect and deliver it, including the delivery address, instructions, and a way to contact you when necessary. They must not use that information for unrelated marketing or personal purposes.

UpDash does not continuously track a customer's live location. If you choose to allow device location, it may help you select or confirm a delivery address. Drivers' locations may be used during active dispatch and delivery so orders can be assigned and tracked.

At launch, orders are paid at delivery or pickup, or with an available UpDash Wallet balance. UpDash records the order total, payment status, Wallet use, and refunds, but does not need to collect or store your complete card or bank-account details for those orders.

We keep personal data only for as long as it is reasonably needed for the service, security, tax, accounting, complaint, or legal purposes described in the Privacy Policy. When it is no longer needed, we delete, destroy, or anonymise it unless the law allows or requires continued retention.

No. We do not sell personal data. We share limited information with Merchants, Drivers, technology providers, advisers, authorities, or a genuine business successor only where there is a valid operational or legal reason.

Depending on the circumstances, you may ask to access, correct, erase, or restrict the use of your personal data; object to certain processing; withdraw consent; request review of certain automated decisions; or complain to the Mauritius Data Protection Commissioner.

UpDash does not currently run active customer direct-marketing campaigns through the Platform. If optional marketing or non-essential tracking is introduced, we will update the relevant notice and ask for consent where the law requires it. Order, delivery, account, refund, and security messages are service communications, not marketing.

Email admin@updash.mu and explain what you need. We may ask for enough information to verify your identity. You may also complain to the Data Protection Commissioner or Data Protection Office of Mauritius.

For the complete explanation, read the UpDash Privacy Policy.