UPDASH CUSTOMER ORDER TERMS

These Customer Order Terms ("Terms") apply when you use the UpDash website, customer application, or related ordering services to place an order with a participating restaurant, retailer, or other merchant (a "Merchant").

UpDash is operated by Updash Technologies Ltd, a company incorporated in the Republic of Mauritius ("UpDash", "we", "us", or "our"). By creating an account or placing an order, you agree to these Terms. You must be at least 18 years old or use the service with the permission and supervision of a parent or legal guardian.

Our separate Website Terms govern general browsing and use of the public UpDash website.

UpDash operates a technology marketplace that connects customers with Merchants and provides or arranges order fulfilment services.

The Merchant is the seller of the goods in your order and is responsible for its menu or product information, availability, preparation, quality, safety, and legal compliance. UpDash does not prepare or manufacture those goods.

Delivery may be performed by an UpDash Driver who is an employee or an independent delivery partner. In these Terms, both are referred to as a "Driver". The arrangement between UpDash and a Driver does not change your payment or delivery rights under these Terms.

You must provide accurate account, contact, and delivery information and keep it reasonably up to date. You are responsible for protecting your sign-in details and for activity carried out through your account, except where the activity results from a failure by UpDash to protect the Platform.

Contact UpDash promptly if you believe that your account has been used without permission.

When you submit an order, you are asking the Merchant to accept and fulfil it. An on-screen acknowledgement only confirms that UpDash received your request.

The order becomes binding when the Merchant accepts it. A Merchant may reject an order because an item is unavailable, the delivery area cannot be served, the store is closed, or for another reasonable operational or legal reason.

The items, quantities, prices, delivery or service fees, discounts, UpDash Credits, and total amount due will be shown at checkout before you place the order. If there is an obvious pricing or product error, UpDash or the Merchant may cancel the affected order and will arrange any applicable refund or credit.

At launch, UpDash orders are paid when they are fulfilled. For delivery orders, pay the amount shown at checkout to the Driver when the order arrives. For pickup orders, pay the amount shown when you collect the order from the Merchant.

If you have an available UpDash Wallet balance, you may apply it to an order at checkout. Any amount not covered by your Wallet remains payable at delivery or pickup. If your Wallet covers the full total, no further payment is due.

Please have the exact remaining amount ready. When you pay that amount to the Driver or Merchant, your payment obligation for that order is discharged and you should not be required to pay the same amount again.

Delivery and preparation times are estimates. Traffic, weather, Merchant preparation time, demand, and other circumstances can cause delays.

For delivery, you must provide a complete and accurate address, any access instructions, and a working contact method. You must be available to receive the order and pay any amount due.

When the Driver arrives, the Driver will make reasonable attempts to contact you. If you are not immediately available, the Driver may wait for a reasonable period where it is safe and lawful to do so, but is not required to wait longer than 10 minutes after arriving at the delivery address.

If delivery cannot be completed after those attempts because you are unavailable, cannot be contacted, or provided incorrect or incomplete information, UpDash may close the order as a customer no-show. Subject to mandatory law, any UpDash Credits used for the order will not be refunded and, if you selected Pay on Delivery, the full unpaid order total remains payable because the Merchant prepared the order and delivery was attempted. UpDash may contact you on the Merchant's behalf to arrange payment of the outstanding amount.

For pickup, you are responsible for collecting the order from the location shown in the Platform and following the Merchant's reasonable collection instructions.

Before you place an order, the Platform presents confirmation steps so that you can review the order details, delivery or pickup information, charges, Credits, payment method, and total amount due. You must read, confirm, and acknowledge those details before making the final submission.

Once you select Place Order, or the equivalent final confirmation, your order request is firm and you cannot cancel or change it through UpDash, including while Merchant acceptance is pending. Contacting support does not create a right to cancel or change an order. The order becomes binding if the Merchant accepts it, as explained in section 4, and the full amount may then remain due even if you later decide that you no longer want the order.

This restriction applies to cancellation or changes requested by the customer. It does not prevent the Merchant or UpDash from rejecting or cancelling an order where an item is unavailable, fulfilment is unsafe or unlawful, a pricing or technical error occurred, or the order cannot reasonably be completed. Nothing in this section limits a cancellation right that cannot lawfully be excluded.

If an order is missing, incorrect, damaged, unsafe, or not delivered, report it through the Platform as soon as possible and normally within two hours after the recorded delivery or pickup time. Provide clear details and, where reasonably requested, photographs or other evidence so the issue can be investigated.

UpDash will assist by receiving your complaint, collecting relevant information, and coordinating the investigation with the Merchant and, where relevant, the Driver. Because the Merchant is the seller of the goods, the Merchant is responsible for deciding and finalising whether a full or partial refund should be approved, except where applicable law places that responsibility on UpDash. UpDash will communicate the outcome and may administer an approved refund on the Merchant's behalf.

A refund will not normally be approved where the problem was caused by an incorrect address, customer unavailability, misuse, fraud, or failure to provide information reasonably needed to investigate the claim.

Once approved by the Merchant, refunds are normally issued promptly as UpDash Credits to your Wallet so they can be reused immediately. With the Merchant's approval, UpDash may arrange another refund method at its discretion or where required by law. Another refund method may take up to 14 days to complete.

Nothing in this section limits a right or remedy that cannot lawfully be excluded under Mauritian law.

UpDash Credits can be used only for eligible purchases through UpDash. They are not legal tender, cannot be withdrawn as cash, and are not transferable unless UpDash expressly states otherwise.

Any specific validity period or use restriction will be shown when the Credits are issued. UpDash may withhold, reverse, or freeze Credits where there is reasonable evidence of fraud, abuse, an incorrect credit, or misuse of the Platform, after appropriate review.

You must not use the Platform unlawfully, submit false orders or complaints, abuse promotions or refunds, interfere with the Platform, impersonate another person, or threaten or abuse Merchants, Drivers, customers, or UpDash personnel.

UpDash may investigate suspected misuse and may restrict or suspend an account where reasonably necessary to protect users, Merchants, Drivers, the Platform, or legal rights.

UpDash processes personal data as described in the Privacy Policy. Information needed to prepare and fulfil an order may be shared with the relevant Merchant and Driver. They may use it only for authorised order, delivery, support, safety, or legal purposes.

UpDash aims to keep the Platform available and accurate but does not guarantee uninterrupted or error-free service. Access may be limited for maintenance, security, technical failures, events outside reasonable control, or legal requirements.

Some information is supplied by Merchants or other third parties. UpDash may correct or remove inaccurate information but cannot guarantee that every third-party description, image, availability statement, or preparation estimate is always current.

Each Merchant remains responsible for the goods it sells. UpDash remains responsible for the technology and any delivery service it provides or arranges, subject to these Terms and applicable law.

To the fullest extent permitted by law, UpDash is not responsible for indirect or consequential loss that was not reasonably foreseeable when the order was placed. Where the law permits a financial limit, UpDash's liability relating to an order will not exceed the amount paid or payable for that order.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any consumer or other right that cannot lawfully be excluded.

UpDash may update these Terms to reflect changes to the service, business operations, security requirements, or law. The updated version and effective date will be published on the Platform. Where a change materially affects your rights and additional notice is required, UpDash will take reasonable steps to provide it.

UpDash may suspend or close an account for a material or repeated breach, fraud, abuse, security risk, or legal requirement. Provisions that by their nature should continue after suspension or closure will remain effective.

Please contact UpDash first so that we can try to resolve a complaint. We will aim to respond or provide an update within 14 days.

These Terms are governed by the laws of the Republic of Mauritius. Subject to any mandatory consumer right, the courts of Mauritius have jurisdiction. If part of these Terms is held invalid or unenforceable, the remainder continues to apply. A delay in enforcing a right is not a waiver of that right.

Updash Technologies Ltd

Republic of Mauritius

Email: admin@updash.mu Website: https://www.updash.mu