UPDASH CUSTOMER TERMS OF SERVICE

You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you meet this requirement.

UpDash may collect and process technical data including IP address, device information, and session metadata for purposes of fraud prevention, abuse detection, security monitoring, rate limiting, and system integrity.

UpDash acts solely as a commercial agent facilitating Orders between Customers and independent Vendors. UpDash is not the seller, manufacturer, or owner of the Goods offered by Vendors. The contract for the purchase of Goods is formed directly between the Customer and the Vendor.

Vendors are solely responsible for preparation, quality, legality, and compliance of Goods.

UpDash is responsible only for delivery logistics once an Order is accepted.

Nothing herein creates a partnership, joint venture, or employment relationship between Customer and UpDash.

By placing an Order, you authorize UpDash to share limited personal information, including your first name, first letter of your last name, phone number, and delivery address, with the assigned Vendor and Driver strictly for the purpose of preparing and delivering your Order.

Vendors and Drivers are contractually prohibited from using such information for marketing or any purpose unrelated to Order fulfilment.

An Order is formed once confirmed by the Platform.

Orders are subject to Vendor acceptance.

Once accepted by a Vendor, Orders cannot be cancelled except as provided under Section 7.

Delivery times are estimates only.

Customer must be available to receive the Order.

Failure to receive the Order may result in cancellation without refund.

Any complaint must be submitted via the Platform within two (2) hours from the recorded delivery time.

After this period, the Order shall be deemed accepted and complete.

No complaints shall be accepted beyond this period except where required by mandatory law.

A full refund shall be issued where:

• Vendor rejects or cancels the Order;
• Driver collects Goods and delivery becomes impossible due to loss or emergency;
• Platform error results in non-delivery.

A partial refund may be issued only if:

• Missing items are confirmed;
• Incorrect items are confirmed;
• Quality complaint is verified;
• AND the Vendor agrees to accept responsibility.

• Complaint is filed outside the 2-hour window;
• Insufficient evidence is provided;
• Vendor does not accept responsibility;
• Customer provides incorrect delivery information;
• Customer is unavailable at delivery;
• Fraudulent or abusive conduct is suspected.

Refunds shall primarily be issued as UpDash Credits to the Customer Wallet.

UpDash may, at its sole discretion, issue refunds to the original payment method.

UpDash Credits are not legal tender and hold no monetary value outside the Platform.

Credits expire one (1) year from issuance.

Credits are non-transferable and non-cashable.

UpDash may revoke Credits in cases of fraud, abuse, or chargeback.

UpDash may use automated systems and manual review processes to detect fraudulent or abusive behavior, including repeated refund abuse, suspicious complaint patterns, misuse of promotions, or other conduct deemed harmful to the Platform.

Where serious abuse is confirmed following investigation, UpDash reserves the right to permanently restrict or terminate access to the Platform.

Gift Cards expire one (1) year from issuance.

Gift Cards must be claimed before expiry.

Gift Cards are non-refundable and non-exchangeable.

UpDash is not responsible for incorrect recipient email provided by purchaser.

Where restricted goods are offered, Customers agree to provide valid government-issued identification for age verification purposes.

UpDash may temporarily retain such identification strictly for compliance, audit, and dispute resolution purposes in accordance with the Privacy Policy.

UpDash's total liability shall not exceed the value of the relevant Order.

UpDash shall not be liable for indirect, incidental, consequential, special, or exemplary damages, including loss of profits, goodwill, data, or opportunity.

Nothing excludes liability for fraud, wilful misconduct, gross negligence, or non-excludable statutory rights under Mauritian law.

UpDash shall not be liable for unauthorized access, data loss, cyber incidents, or system interruption arising from factors beyond its reasonable control, provided that UpDash has implemented reasonable and industry-standard security measures.

UpDash relies on third-party service providers for hosting, payment processing, messaging, and technical infrastructure.

UpDash shall not be liable for service interruptions or failures caused by such providers beyond UpDash’s reasonable control.

Customers must first contact UpDash Support for internal resolution.

UpDash shall attempt resolution within fourteen (14) days.

These Terms are governed by the laws of Mauritius.

The Courts of Mauritius shall have exclusive jurisdiction.

By using the Platform, you acknowledge that your personal data will be processed in accordance with the Privacy Policy.

Personal data may be processed outside Mauritius where UpDash utilizes secure cloud infrastructure or service providers.

UpDash implements appropriate safeguards to protect personal data during such transfers.

Upon verified deletion request, personal data shall be anonymized in accordance with the Privacy Policy, except where retention is required by law or for legitimate compliance purposes.