UPDASH ORDER APP PRIVACY POLICY

This Privacy Policy applies to the UpDash Order App, which is used by store, merchant, restaurant, or vendor staff in Mauritius.

The Order App lets store staff:

• sign in to store accounts
• receive and manage incoming orders
• view customer delivery and contact details needed to fulfil orders
• print receipts or order slips
• receive push notifications and real-time order updates

This page explains the personal data that the Order App collects, uses, stores, and shares.

UpDash Technologies Ltd

Republic of Mauritius

Email: legal@updash.mu

The Order App may request or use the following device features:

• Notifications to alert store staff to incoming orders and operational events
• Local network access to discover and connect to nearby printers
• Internet and real-time connections to receive order updates from UpDash systems

Printer discovery is performed on the local network from the device so the app can find compatible store printers.

The current Order App is not intended to request device location permission for store detection or branch setup.

We use Order App data to:

• authenticate store users and secure store access
• identify the relevant store account or branch from UpDash account records
• deliver incoming orders to the correct store
• help store staff prepare and manage customer orders
• coordinate order fulfilment with delivery operations
• print receipts, tickets, or operational order slips
• send push notifications and real-time order updates
• maintain security, fraud prevention, and service reliability

We may share limited Order App data with:

• UpDash backend systems and operations teams to manage order fulfilment
• assigned drivers and related delivery operations where coordination is needed
• cloud, hosting, and messaging providers to operate the service
• technical support, compliance, and fraud teams where needed to investigate issues
• regulators, courts, or authorities where disclosure is required by law

UpDash does not sell personal data.

The Order App may rely on third-party services such as:

• Firebase Cloud Messaging for push notifications
• Microsoft Azure and related cloud infrastructure providers for backend hosting and platform operations

These providers may process data on our behalf or as independent service providers for the services they deliver.

If store staff use printing features, the Order App may scan nearby private network addresses from the device to find compatible printers.

This local discovery is used to:

• detect reachable printers
• save the selected printer profile on the device
• support receipt and order printing

The app is not intended to use printer discovery for advertising or unrelated tracking.

We retain Order App data only for as long as needed for service delivery, legal obligations, fraud prevention, tax, audit, dispute handling, and operational recordkeeping.

Examples include:

• store account and session data while the store relationship remains active
• order and fulfilment records for legal, tax, audit, and dispute purposes
• notification tokens until they are deactivated, replaced, or no longer needed
• locally stored printer settings until cleared or changed on the device

Where appropriate, data may be anonymized instead of fully deleted when records must be retained for legal or legitimate business reasons.

Store users should contact their store administrator or legal@updash.mu for privacy requests relating to the Order App.

Even after account closure, certain operational, tax, audit, legal, fraud-prevention, or dispute-related records may be retained where necessary.

We use reasonable technical and organizational measures to protect Order App data, including:

• encrypted connections
• authenticated API access
• secure token storage on supported devices
• role-based access to store data
• logging, monitoring, and fraud-prevention controls

No service can guarantee absolute security.

The Order App may use cloud and technical providers that process data outside Mauritius, including providers used for hosting, notifications, and operational infrastructure.

Where this happens, UpDash applies appropriate technical and contractual safeguards intended to protect personal data.

We may update this Order App Privacy Policy from time to time. The latest version will be published on this page.

For privacy-related questions or requests:

Email: legal@updash.mu