UPDASH DRIVER APP PRIVACY POLICY

This Privacy Policy applies to the UpDash Driver App used by delivery drivers in Mauritius.

The Driver App lets drivers:

• sign in and manage their driver profile
• go online to receive delivery offers
• share operational location data while available for work
• navigate to stores and customers
• communicate with customers through order chat
• view or manage payout details already held on file and maintain emergency contact details
• upload operational photos where required

This page explains the personal data that the Driver App collects, uses, stores, and shares.

UpDash Technologies Ltd

Republic of Mauritius

Email: legal@updash.mu

The Driver App may request or use the following device features:

• Precise location while using the app
• Background location while the driver is online, so UpDash can assign deliveries, monitor delivery progress, and provide live operational updates
• Notifications for dispatch offers, chat alerts, and operational messages
• Camera and Photos to let drivers upload required images
• Maps and Navigation to support routing and delivery operations

If required permissions are not granted, the Driver App may not function correctly for delivery work.

We use Driver App data to:

• authenticate drivers and secure driver accounts
• determine whether a driver is online and available for delivery work
• assign delivery offers and manage dispatch operations
• show stores and customers the progress of active deliveries
• support navigation and route-related functions
• enable customer-driver communication
• display or maintain payout information already held on file and support cash reconciliation operations
• maintain emergency contact information for driver support or safety processes
• investigate complaints, safety incidents, fraud, abuse, or policy violations
• send operational push notifications

We may share limited Driver App data with:

• customers during active deliveries, including driver name, phone number, and operational delivery location where needed for order tracking
• stores and dispatch operations teams to coordinate pickups, handoffs, and delivery progress
• UpDash operations, finance, or payout administration teams and providers where required to maintain driver payout records or settlement processes
• map, routing, geolocation, and navigation providers to support delivery operations
• cloud, hosting, and messaging providers to operate the service
• support, compliance, fraud, and safety teams where needed to investigate issues
• regulators, courts, or authorities where disclosure is required by law

UpDash does not sell personal data.

The Driver App may rely on third-party services such as:

• Firebase Cloud Messaging for push notifications
• Mapbox and other map or routing tools for map display and delivery operations
• Google Maps or related navigation tools when drivers open navigation links
• Microsoft Azure and related cloud infrastructure providers for backend hosting and platform operations

These providers may process data on our behalf or as independent service providers for the services they deliver.

We retain Driver App data only for as long as needed for delivery operations, legal obligations, safety, compliance, fraud prevention, tax, audit, or dispute handling.

Examples include:

• account and profile data while the driver relationship remains active
• operational records relating to deliveries, cash handling, disputes, and investigations
• payout and settlement records for financial and audit purposes
• emergency contact information while needed for the driver relationship
• notification tokens until they are deactivated, replaced, or no longer needed

Where appropriate, data may be anonymized instead of fully deleted when records must be retained for legal or legitimate business reasons.

The Driver App is intended for delivery work. If a driver goes online, the app may collect and transmit precise location data even when the app is not actively on screen, so that UpDash can:

• send nearby delivery offers
• support dispatch decisions
• show delivery progress
• help resolve operational or safety issues

If a driver does not want the app to collect background location, the driver should go offline and stop using delivery mode.

Drivers may request account closure or privacy assistance by contacting legal@updash.mu or the UpDash operations team.

Even after closure, certain records may be retained for legal, compliance, fraud-prevention, safety, audit, tax, payment, or dispute-handling purposes.

We use reasonable technical and organizational measures to protect Driver App data, including:

• encrypted connections
• authenticated API access
• secure token storage on supported devices
• restricted access to sensitive operational data
• logging, monitoring, and fraud-prevention controls

No service can guarantee absolute security.

The Driver App may use cloud and technical providers that process data outside Mauritius, including providers used for hosting, notifications, mapping, and operational infrastructure.

Where this happens, UpDash applies appropriate technical and contractual safeguards intended to protect personal data.

We may update this Driver App Privacy Policy from time to time. The latest version will be published on this page.

For privacy-related questions or requests:

Email: legal@updash.mu